Consumer Tips

Gift Returns, Refunds and Exchanges

We want to remind you shoppers to know your return rights before making the purchase. It's always better to ask, than to assume!

Ask the store about its return policy. Can a your obtain a refund, a store credit, or exchange unwanted merchandise?

Ask for a gift receipt and enclose it with the present. Also, don't remove electronics or similar products from their boxes before wrapping as the original packaging may be required for a return.

Do not assume the regular return policy applies to sales or clearance items. Some merchants consider sales items to be final, so ask.

If you are the gift-recipient, do not assume you have the right to return or exchange an unwanted present. Like the shopper, you are bound by the merchant's return policy. Health regulations, which can prohibit the return of hats and intimate apparel, also apply.

Ask about restocking fees. Some merchants charge a restocking or "open box" fee for returns of electronics products or large-ticket items. Ask if that is their policy.

Look for a posted return policy when shopping online. If returns are permitted, ask what procedures and timeframe need to be followed.

Save your gift receipt. Keep the item in its original packaging and be aware that some merchants charge "open box" or restocking fees. You don't have to brave the crowds the day after Christmas, but don't wait too long to return the item. Pick a time when the store is not likely to be crowded and be polite when talking to customer service. If you are a regular customer, or have a store credit account, mention that fact as you discuss your return options. Merchants are usually willing to accommodate loyal customers.

Following these tips will help you to keep your holiday spirit just a little bit longer!