Consumer Tips

Kennel tips

If you are looking for a reliable kennel, BBB recommends the following checklist:


Check them out and get recommendations. Always check out the kennel with BBB at www.mbc.bbb.org first to make sure they have a good track record for keeping customers satisfied.

Make a visit. Personally visit the facilities you are considering before scheduling the boarding.

Check for cleanliness and offensive odours, and note the overall safety of the kennel and cages.

Ask lots of questions. If your pet is prone to running away, ask about steps the kennel has taken to make their facilities escape-proof.

Ask about how your pet may come in contact with other animals. Some kennels let animals play together while others keep them separate at all times.

Ask about the feeding schedule, water accessibility and frequency of - or fees related to - exercise.

Ask about the hours for drop off and pick up and make sure you understand their billing policy.
Finally, ask what happens in case of a medical emergency or other unexpected situation.

Go with your gut. Note the friendliness of staff members and how they interact with the boarded pets. Ask about their background and experience. If your province requires inspections, look for the certificate on the wall and make sure the kennel is properly licensed. Make sure the facility requires that all entering pets have proof of immunization, and ask about their policies regarding flea and tick control.