Consumer Tips

Home Security/Alarms

BEFORE having an alarm system installed, the BBB advises homeowners to ask to see the installer's security license. Every installer of a security-alarm system is required under the Private Investigators and Securities Agencies Act( http://www.pssg.gov.bc.ca/pisa/index.htm) to produce, upon request, security employee license. ONLY those who sell over-the-counter install-it-yourself gadgets (places like Radio Shack) do NOT require a license.

IF YOU ARE THINKING OF BUYING A HOME SECURITY SYSTEM, HERE ARE SOME TIPS:

1. Get at least 3 estimates and compare the equipment - part for part, sensor for sensor. Determine whether estimates are for purchases, rentals or leases to purchase.
2. Find out how the system is monitored. Ask what the duration of the monitoring contract is and if it includes service charges. Ask where the monitoring station is.
3. Ask for the credentials of the sales representative.
4. Find out what the alarm company's policy is on verification. Does the company phone the residence when it receives an alarm?
5. Find out what the warranty period is and what it covers.
6. Find out if the supplier carries liability insurance ($1 million is the accepted minimum).
7. Find out if the equipment is approved by the Underwriters' Laboratory of Canada, the Canadian Standards Association and the federal Department of Communication.
8. Get a detailed list of what equipment is being installed.
9. Check references.
10. Make sure the system comes with proper documentation and instructions.
11. Ask who is actually installing the system. In some companies, the person selling the system may subcontract the labor and the monitoring to 2 different companies. Know who you are dealing with.
12. Don't allow the system to be connected into your phone line unless you have a telephone company-approved installation of a special alarm jack.

QUESTIONS FOR ALARM COMPANIES:

- May I see proof that your company has all applicable provincial and municipal licenses?

- Will you provide me with a written estimate?

- Will you provide me with a contract once the system is purchased?

- Is there a written warranty on the equipment and labour?

- Will the system be monitored and, if so, what is the cost and who will do it?

- May I see proof that your company carries errors and omissions insurance?

- How long have you been in the security alarm business?

- Do you adhere to a false-dispatch reduction program?

- Do you offer protection for pre-paid monitoring?

- Will I own my system or lease it?