Consumer Tips

Computer - Purchase Of

SUMMARY: When you're considering purchasing a computer, make certain you are dealing with a reputable company. This is particularly important if you are shopping by mail, internet or at local computer shows.

THE BETTER BUSINESS BUREAU SUGGESTS YOU FOLLOW THESE GUIDELINES WHEN SHOPPING FOR A COMPUTER:

- Check the company's reliability report with the local Better Business Bureau and/or the Better Business Bureau where the company is located.

- Keep in mind that you may not be able to visit the physical location, meaning that telephone contact is the only resource you will have to resolve problems.

- Make a note of the exact type and quantity of merchandise ordered. When orders are shipped, get the tracking number from the company so that you can keep tabs on the package yourself.

- Be aware that many companies offer a limited - and strictly enforced - return policy, often 30 days or less, and that transportation time for repairs will use much or all of that time.

- If your computer comes with a warranty, be clear on all the terms before purchasing. What time frame is offered? How will service be performed - will it be on-site, or will you need to return the system to the dealer for repairs? Also be aware that many warranties are invalidated if someone other than the authorized repair facility attempts to fix the system - this includes YOU!

- Be aware also that restocking fees and shipping charges are frequently assessed, no matter what company representatives might imply. Get possible return arrangements in writing BEFORE you buy.

- Be leery of companies that ship computers without providing the software documentation. This may be a clue that you have received a computer with pirated software.

- When your purchase arrives, check it thoroughly to ensure you have received everything you ordered. Is the modem operating at the speed you expect? Did you receive all the memory you ordered?

- Is the hard drive the right size? You may check these specifics by selecting the "My Computer" and "Control Panel" icons in Windows , and then clicking on the "System" icon. In this window, and an adjoining window called "Device Manager," you can confirm that the properties of the computer and its components are what you requested.

- Report any problems to the dealer immediately. Document entire the repair history and costs.